Contact Center - PlanDinside

Dinside Contact Center

Platform that involves all stages of management of an organization based on the relationship with its customer, allowing to administer and manage the entire customer lifecycle.
Manage your customer service and after-sales processes.

Your communication channels in one place

Dinside Contact Center CRM® is a customizable platform that engages and understands the specificity of your business niche.
Enabling the tracking of marketing campaigns and management of business opportunities, predictive capabilities and sales forecasting.

Our platform allows data analysis in just one click, facilitating the internal operation without the need of Excel experts, with data intelligence for multi-gateway communication channels, being able to integrate several softwares in one. Manage all your customer interactions through: calls, email, tickets, requirements, social networks and the channels your company needs.

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Now integrated with 3CX! Now with the activation of a license you will be able to include this powerful tool which covers the needs of your company. 3CX is an open software platform IP PBX that works with the most popular IP Phones and SIP Trunks, either on-premise or in the cloud.

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Customers using Dinside Contact Center

Our customers have increased their productivity within after-sales and customer service.

Benefits of Dinside Contact Center

Cost and Time Reduction

All you need is a mobile device, computer, tablet or laptop and a good internet connection, leave the rest to Contact Center CRM D-INSIDE.

Customization according to your needs

The benefit you have when you hire our services is that we adapt the platform according to your needs.

Multiple Functions

You can use the D-INSIDE CRM Contact Center for marketing campaigns on your social networks, specialized customer service or collection campaigns.

Marketing Campaign Analysis

You will be able to analyze the growth of your social networks, verify which posts are effective and which are not. You will be able to activate Outbound campaigns in one place.

Customer History at a Click

Contact Center stores your customers and their history so that you have access to them whenever you need it.

Artificial Intelligence

It is a functionality to trigger one-click responses both for the end customer and to provide automated support based on AI, to support the executive serving your customer, it is a qualitative support of a response.

Evaluation Formats

Create evaluation forms to create commitments to change on the part of the employee.

Omnichannel

Contact Center CRM will help you unify all the communication channels you use to contact your customers, just a click away. You can include fixed telephony, real-time chats, social networks such as Instagram, Facebook, among others.

What channels do we use?

Our platform offers a diversity of service channels which are connected through gateways to offer a more complete service focused on customer satisfaction. Channels for your after-sales services:

Call Center

SMS

Live chat

Click to Call

Chatbots

Email marketing

RRSS Attention

Need to talk to someone? or do you have any questions?

You can consult our experts and they will contact you directly.
Our team is trained to give you the best attention and solve any doubt.

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What problems do we solve?

We help you

We look for a customized solution for you and your business so you can get the most out of your CRM.